If your Flume device is no longer recording water usage, then please follow these steps to get your Flume device back up and running:

  1. Try unplugging and replugging your Flume bridge (the grey device that looks like a salt shaker) into a power outlet. Make sure the white power light comes on when you plug it in (see picture below).
  2. On the bridge, is the blue WiFi light on (see picture below)? If not, then your bridge has become disconnected from WiFi. Maybe you changed your WiFi password or you got a new router? If so, click here for instructions on how to reset your WiFi connection.
  3. Try moving your Flume bridge closer to your water meter. The optimal placement for the Flume bridge is on a second story with a direct line of sight to the meter. Sometimes this will help if your meter is located outside.
  4. Is your meter in a pit outside? If so, you may want to check and see if your pit is filled with water or snow. If so, you may want to remove as much of the water or snow as possible from the pit. If your pit fills with water often, you may want to invest in an inexpensive water siphon

If none of the above steps work, please contact Flume support. 

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