If you can not get your Flume device to connect to your WiFi network, here are some things to try:
Check your WiFi Password
Make sure that your WiFi password is correct. If possible, try to login to your WiFi network on your phone or computer using this password (just to make sure that it is correct). If you are unsure of your password, sometimes is located on the bottom or side of your router.
Make sure that you are on a 2.4GHz network
Make sure that your phone is connected to a 2.4 GHz network. Many homes have both a 2.4GHz network and a 5GHz network. The Flume device will only work on a 2.4GHz network, and your phone must be connected to this 2.4 GHz network during installation. In most cases, these networks are named differently (i.e "Home WiFi 2.4GHz" and "Home WiFi 5GHz") , and it is obvious which one to choose. If this is the case, then follow these steps:
- Go into WiFi settings on your phone
- Connect to the 2.4GHz network
- Return to the Flume App
- Refresh the page by pulling down on it (you should see the 2.4GHz network listed now)
- Continue the installation
If you have a newer router (i.e. Google, Eero, Orbi), it may automatically choose whether to put you on a 2.4GHz network or a 5GHz network . If this is the case, you may have to force your phone to connect to the 2.4GHz network during this installation step. To do so, follow these steps:
- Start walking away from your router and watch the WiFi signal strength on your phone. As soon as you lose one bar, stop walking (you may have to go outside).
- Go into the WiFi settings on your phone, and click the little "i" next to the network that you are connected to.
- Click "Forget this Network".
- Reconnect to the your WiFi network again. You will be asked for a password. At this point your phone will most likely connect to the 2.4GHz band.
- Go back into the Flume app and refresh the page by pulling down on it. If you are on an Android device, you shouldn't see a message asking you to connect to a 2.4GHz network.
- Continue the installation. If you still can't connect, then try a different location and repeat steps 1-6.
If you have a router from AT&T, then you can turn on a 2.4GHz "Guest Network". To do so, just follow the steps in this article.
Placement of Bridge
Make sure that your Flume bridge (the device that looks like a salt shaker) is reasonably close to your WiFi router. You can move it later, but it should be close to your router for this step.
Reset your Bridge
If the above steps don't solve the problem, then hold down the button on the bottom of the Flume bridge for 30 seconds. Then unplug and replug the bridge into the power outlet. Then try connecting again.
If you still can not connect to WiFi, then please contact Flume Support.