Returns

Returns must be processed within 30 days of delivery. To complete your return, we require a receipt, proof of purchase or order number. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Some exceptions will be made by the FlumeTech™ Support Team based on incompatibility, range, or extenuating installation situations.

To be eligible for a return, your item must be undamaged (exception manufacturer defects) and not be missing parts. It must also be in the original packaging. 

Downloadable software products and subscriptions cannot be returned. 

Refunds (if applicable)

Once your return is received and inspected, then your refund will be processed within 3 business days and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)

Please allow 3-5 business days for refunds to appear once issued. If you still do not see the refund on your bank or credit card statement after this time, contact FlumeTech™ Support Team at orders@flumetech.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send FlumeTech™ Support Team an email at orders@flumetech.com to start the exchange process.

Gifts

Refunds will be issued to the original purchaser in the original form of payment. The purchaser will be notified of the refund.

Shipping

Once you have initiated a return with FlumeTech™ Support Team, you should mail your product to:

Flume, Inc.
75 Higuera St, Ste 120
San Luis Obispo CA 93401,
United States

FlumeTech™ Support Team will provide a prepaid return label for your return. We are not responsible for any loss or damage by the shipping carrier.

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