If you can not get your Flume device to connect to your WiFi network, here are some things to try:
Check your WiFi Password
Make sure that your WiFi password is correct. If possible, try to login to your WiFi network on your phone or computer using this password (just to make sure that it is correct). If you are unsure of your password, sometimes is located on the bottom or side of your router.
Placement of Bridge
Make sure that your Flume bridge (the device that looks like a salt shaker) is reasonably close to your WiFi router. You can move it later, but it should be close to your router for this step.
Check for Flashing Blue Light
If the above steps don't solve the problem, then check to make sure the blue light in the bridge is flashing. If it’s not, then press and hold the black button for 20 seconds until it begins to flash again. If it flashes once and goes off, press and hold again for 20 seconds. It should began flashing again and you can complete your connection.
If you have changed any firewall settings on your WiFi router, then it may be preventing your Flume bridge from connecting to the Internet. If this is the case, please verify that ports 123 and 1883 are not blocked. Also, if you have an Xfinity router, you may want to verify that the firewall settings are set for "Typical" and not "Maximum".
If you still can not connect to WiFi, then please contact Flume Support.
If you have already installed your Flume, then click here on tips to get reconnected to WiFi.